Frequently Asked Questions
You have questions... We have answers!
  1. What is an edible icing sheet?
  2. How do I put the image on the cake?
  3. What sizes do you carry?
  4. What are your prices?
  5. How do you ship them?
  6. Can I pick up my image, instead of shipping it?
  7. What will the image quality be like?
  8. Will the image and colors of the icing sheet be exactly as seen on my original picture?
  9. How do you handle R rated material.
  10. How long does it take to ship my order?
  11. Do you Ship to the U.S.?
  12. I’m not very creative, what ideas do you have?
  13. I don’t own a computer, how can I get my image to you?
  14. What kind of icings can I use to lay my icing images on?
  15. How do I apply the image to the cake?
  16. What is the best way to store my icing image before using it? And how long does it last?
  17. What are the ingredients used in the icing image?
  18. Can I use an old photo?
  19. How do I order?


1. What is an edible icing sheet?

An edible Icing sheet can also called edible paper. It is a paper-thin, white sheet of pliable icing and has virtually no flavor and very little texture. The paper is firm enough to be printed on a printer using edible “food colouring” inks. Icing sheets are primarily used as an edible photo quality replica of your image, which is used as a cake top decoration. The image is peeled of its' backing (much like a sticker) and can easily be applied to the moist icing of a cake. The end effect is that the image on the icing sheet appears to be printed right on to the icing. Icing Sheets can be used on cakes, cookies, cupcakes, pies, muffins, and chocolates. The icing sheet and inks are FDA approved and are completely safe to eat. Once the image is applied to the cake, it will bond with the frosting and can easily be cut with a knife.

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2. How do I put the image on the cake?

Firstly, a full instruction sheet is provided with your order. Once you receive the image, it must be kept in it’s original bag and remain sealed, and kept out of direct light and at room temperature (see more on storing below). For best results, use a light coloured frosting, and spread the frosting as smooth as possible. Immediately after the frosting has been put on the cake, is the best time to apply the icing image, before a crust forms. The image can also be cut or trimmed while still on it’s backing sheet. For royal icing or fondants, lightly mist the cake with a little water before applying the image. Peel the image off the backing, and starting at the middle of the cake, lay the image on top, and work your way to the ends. Once it is on, it cannot be moved. Using your hands, smooth the image onto the cake. If air bubbles form, you can pop them with a pin. The image can also be cut or trimmed while still on it’s backing sheet.

Once the image is on the cake, you can then proceed with decorative piping, or edging. The image may also be written on with icing. After 30 minutes the image will dissolve enough into the icing that it will be then ready to cut and serve.

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3. What sizes do you carry?

8 ½ inches by 11 inches – commonly used for a 9 by 13 pan sized cake.

8 inch round

2 ½ inch - round “cupcake” sized

11 ½ inches by 16 inches - the largest sheets on the market

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4. What are your prices?

(these prices DO NOT include shipping. Please email photofinish@live.ca for standard shipping rates, or, proceed to the order form and checkout to see current rates)

8 ½ by 11 is $15.00

8 inch rounds is $ 10.00

2 ½ inch cupcake sized is (12 per sheet) $13.00

11 ½ inch by 16 inch is $ 25.00

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5. How do you ship them?

We ship them in an airtight bag to ensure freshness and enclose a rigid slip of cardboard to maintain stability. An instruction sheet is also provided. We then mail it using Canada Post. Express Post options are available.

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6. Can I pick up my image, instead of shipping it?

No, all icing images are mailed directly to you.

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7. What will the image quality be like?

That depends on the quality of the original image. The better quality (the higher resolution) you can provide, the clearer and crisp the image will be.

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8. Will the image and colors of the icing sheet be exactly as seen on my original picture?

When the images are printed out onto icing sheets, the color may not be exactly the same as the original. It tends to be a few shades different, but not usually that noticeable. Most of the time the difference is so slight, but there are times when the difference is obvious and that is with company logos, unfortunately in this business, we cannot guarantee that, but we try our best.

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9. How do you handle R rated material.

We don’t! We will not reprint any images that we deem inappropriate. We will not reprint any image that we feel is objectionable, offensive, discriminating, or contain nudity, or profanity.

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10. How long does it take to ship my order?

We process orders 5 days a week. We use Canada Post, and we can only go by their mailing schedule. Once it is out of our hands, it is out of our control. Most orders that are shipped can arrive between 5-7 days.

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11. Do you ship to the U.S.?

No. We only ship in Canada.

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12. I’m not very creative, what ideas do you have?

The possibilities are truly endless. Here is a list of cool ideas.

Scan fun wallpaper, and once printed, you can wrap it around a cake.

Have a young child color or draw a picture and then scan it, and we can print that – what a great surprise for grandparents!

If a teacher is retiring, ask all the kids to sign a piece of paper with a message written on it, scan it, and upload it to our site, and it can be printed onto an icing image.

Making a cake, but need tiny details? If you are doing a fishing cake, but need fish, submit a photo, or find quality images off the web, upload it and it can be turned into icing, and when you are ready, the icing sheet can easily be cut and fish placed where needed. This can also be done with polka dots, flowers, etc.

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13. I don’t own a computer, how can I get my image to you?

Well there are a few ways. First, you can mail us the image (see contact us for shipping information) please unsure that the image remains flat, with no creases, as any imperfection may be noticeable. You image will be scanned and printed onto an icing sheet, and the original returned to you with your order.

Or, you can drop off the image to the address in the contact us section.

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14. What kind of icings can I use to lay my icing images on?

You can use most types of icings for the cake (butter cream, royal icing, sugar paste, fondant, cream cheese) Please remember that the colour of your icing will show through the image, so your best icing colour will be white, or light coloured. Do not use icing images on whipping cream based frosted cakes, as it has a high moisture content and therefore the icing image will bubble.

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15. How do I apply the image to the cake?

Firstly an instruction sheet will be provided with you order. Please read it before beginning, especially if it is your first time. Keep the image in its reclosable shipping bag until ready to use. Once you are ready, open the bag, take the image out and peel it off the backing sheet. Position the image in the center of the cake, and lay it down starting with the middle and working you way to the ends. Once you have it down, you cannot move it. You can smooth out minor wrinkles if need be, but always use dry hands or else it will smear. If bubbles appear, you can poke them with a pin. Once it’s done, you can then pipe on it and around it to decorate.

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16. What is the best way to store my icing image before using it? And how long does it last?

Temperature plays a big part in the quality of the icing image, so once it is received, always ensure that it stays at room temperature. If it is shipped in extreme temperatures (humidity and freezing) it should not be attempted to be placed on a cake, until it returns to room temperature, to ensure its pliability.

The icing image will stay fresh up to 1 year, but is best used within 2-3 weeks, as long as you do not open the recloseable bag; keep it flat, and do not place anything on top of it, and out of strong light, and direct sunlight. Keep it stored at room temperature, in a dark place. It may last longer, but over time, the image will fade.

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17. What are the ingredients used in the icing image?

Icing sheets are Kosher and FDA approved.

Ingredients: Starch, maltodextrin, glycerin, sugar, water, stabilizer, dextrose, emulsifiers, food colour, sucralose, citric acid, flavors, preservative and coconut fat.

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18. Can I use an old photo?

The age of the photo is never an issue; it is about the quality of the photo. You can scan the photo and email it to us. Alternatively, you can drop off the photo or mail it (securely) to:

Photo Finish Icing Sheets
659 Huron Street
Stratford, ON
N5A 6S6

Your original image will be returned to you with the icing sheet.

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19. How do I order?

Visit our website, select your image size and shape, upload your image, select a message (ex – Happy 5th Birthday Samantha!) and select payment. Once this has all been confirmed, we will process your order and ship it out within 2 business days.

Click here for the Order Page

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